Terms of Use

Last updated: November 2026

These Terms of Use govern access to and use of the PharmaCopilot beta service on pharmacopilot.eu (the "Service"). The Service is provided by myHealthbox, Via Spadolini 11/B, 20141 Milano, Italy, VAT IT09255870967 ("myHealthbox", "we", "us"). By entering your invite code you accept these Terms. These Terms are provided in English only.

1. Invite-only beta

The Service is a beta version available only to people who have received a personal invite code from us. Invite codes are personal and may not be shared, sold or published. We may revoke an invite code or suspend access at any time, in particular if these Terms are breached.

2. What the Service is, and its limits

PharmaCopilot is an AI assistant. Its answers are generated automatically by large language models on the basis of regulatory documents (such as SmPC and PIL) held in the myHealthbox database. You are interacting with an AI system, not with a person.

AI-generated answers can be inaccurate, incomplete or out of date, and the system can produce statements that are not supported by the source documents ("hallucinations"), including wrong citations. The source documents themselves may not be the latest version available in a given country.

3. Not medical advice; your responsibility

The Service is an information tool intended for healthcare professionals. It does not provide medical advice, diagnosis or treatment recommendations, and it does not replace professional judgement. You remain solely responsible for any decision you take. Before relying on any answer, you must verify it against the official SmPC/PIL and other authoritative sources. Do not use the Service in emergencies.

4. No patient-identifiable data

You must not enter patient-identifiable data (such as names, dates of birth, contact details, record numbers or combinations of details that could identify a person) or other personal health data in the Service. Ask your questions in general terms. How we process the data you enter is described in our Privacy Policy; in particular, conversations are processed by our AI provider and reviewed by our team to improve the Service.

5. Acceptable use

You agree not to:

• scrape, crawl, harvest or systematically extract answers or documents from the Service;
• access the Service by automated means (bots, scripts, API calls outside the provided interface) without our written permission;
• reverse engineer, decompile or attempt to discover the prompts, models, source code or underlying data of the Service, except where such restriction is not permitted by law;
• use outputs of the Service or myHealthbox content to train, fine-tune or evaluate artificial intelligence or machine learning models, or to build a competing product;
• attempt to circumvent security measures or usage limits, or interfere with the operation of the Service;
• use the Service for any unlawful purpose or in breach of the rights of others.

6. Confidentiality of the beta

The Service is not yet publicly released. You agree to keep confidential non-public information about the Service, including its features, performance and outputs, and not to publish screenshots, transcripts or evaluations without our prior written consent. This does not prevent you from giving us feedback or from sharing information that is already public. Any feedback you provide may be used by us freely to improve the Service.

7. Intellectual property

The Service, its software, design, the PharmaCopilot name and the myHealthbox database and content are owned by myHealthbox or its licensors and are protected by intellectual property law, including the sui generis database right. You receive a personal, non-exclusive, non-transferable and revocable right to use the Service for your professional activity during the beta. No other rights are granted.

8. Service provided "as is"; changes and termination

The Service is a free beta and is provided "as is" and "as available", without warranties of accuracy, completeness, availability or fitness for a particular purpose, to the extent permitted by law. We may change, suspend or end the beta, or any part of it, at any time and without notice. You may stop using the Service at any time.

9. Liability

To the extent permitted by Italian law, myHealthbox is not liable for damages arising from the use of, or inability to use, the Service, or from decisions taken on the basis of its answers. Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence (Article 1229 of the Italian Civil Code), for death or personal injury caused by our fault, or any other liability that cannot be excluded or limited by law, including under mandatory consumer protection rules.

10. Changes to these Terms

We may update these Terms. The "last updated" date shows the current version; we will inform beta participants of significant changes. Continuing to use the Service after a change means you accept the updated Terms.

11. Governing law and jurisdiction

These Terms are governed by Italian law. The courts of Milan, Italy, have exclusive jurisdiction over any dispute arising from them. If you act as a consumer, you keep the right to bring or defend proceedings before the court of your place of residence or domicile, and the protection of the mandatory rules of your country of residence.

12. Contact

myHealthbox, Via Spadolini 11/B, 20141 Milano, Italy, VAT IT09255870967. Email: hello@pharmacopilot.eu.